FAQS

Frequently Asked Questions

What time is check-in? Can I arrange for early check-in? Is there any charge for it
Check-in is from 3pm. Early check-in is possible free of charge if the room is ready, however, this depends on availability. We would encourage you to book an additional night before your arrival date to guarantee an early check-in.

Can I arrange for a late check-out?

This is subject to availability. Please enquire at Reception on the day of departure.

Where is check-in for Sloane Place?

Check-in at Sloane Place reception from 7:15am until 10:45pm at the following address: 60 Lower Sloane St, SW1W 8BP. After 10:45pm at The Sloane Club at the following address: 52 Lower Sloane Street, Chelsea, SW1W 8BS. It is located next door to Sloane Place.

Can I check in online?

Yes. We encourage guests to check in online to limit social contact and to reduce time at check-in. You will still need to come to Reception to collect your keys.

Can I check out online?

Yes, if you registered your personal email address with Reception. You will receive an email the day before departure to review your bill and allow you to pay any outstanding balance. You can also select your departure time so that Reception will know when to check you out.

Do you have Express check-out?

Yes. We encourage guests to use Express check-out as you will not need to pass by Reception. You will receive your bill the day before departure. If the bill is correct, no action is needed as we will use the credit/debit card we pre-authorised upon check-in. Otherwise, please call Reception. You can also leave your keys in the room once you depart.

Can I store my luggage if the room is not ready? Is there any charge for it?

Yes, storage is complimentary for all arrivals.

Can I store my bags after check-out? Is there a charge for it?

Yes, it is free on the day of departure, however, we do not accept overnight storage.

Do you have a car company that can pick us up from the airport?

Although we do not have a car company, we currently work with a professional car service “Cromwell Cars”. Concierge can always book a car for you to be picked up from the airport, or from Sloane Place. The price for the car service depends on the airport, number of passengers and luggage. Please enquire at concierge@sloaneclub.co.uk.

Why do I have to provide my credit/debit card upon arrival, if I have already checked in online?

In order to correctly verify the identity of the cardholder, you will need to provide us with the card used for payment at the time of booking. We will also pre-authorise your card for £1 via chip and pin which will be used to pay for the accommodation charges, and guarantee any incidental charges. We are unable to accept any cash.

Is my ID/passport required upon check-in?

Photo-ID requirements for:

EU Residents: A national ID card, Passport or EU driver’s licence is required.

NON-UK & NON-EU Residents: We can only accept a Passport as a valid photo-ID.

What is the cost for a cot or an extra bed?

A cot is for free of charge for children up to 2 years old, and an extra bed is £50.00 per night

Do you have a car park? What is the price and where is the location?

We are affiliated with a public car park called "Parking Professionals" in Cheltenham Terrace. For updated prices, please contact our Concierge team at concierge@sloaneclub.co.uk

Am I allowed to arrange for delivery from outside prior to my stay or during my stay?

Our guests are more than welcome to arrange for delivery prior there stay, please contact Concierge team to inform about it, concierge@sloaneclub.co.uk.

Are pets allowed?
Only dogs are allowed at a cost of £30 per dog, with an exception of guide dogs which are free of charge. Please inform Reservations prior to your arrival

Can I use the facilities at The Sloane Club during my stay in Sloane Place?

The Sloane Club is a private Members Club and its facilities are only available to Sloane Club Members or members of an affiliated Club. For more information on Membership, please contact Claire Campey, Membership Executive, Ccampey@sloaneclub.co.uk.

What are the nearest stations?

Tube station – Sloane Square, and National Rail - London Victoria Station

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