Frequently Asked Questions

What time is check-in? Can I arrange for early check-in? Is there any charge for it?

Check-in is from 3 pm. Early check-in is possible free of charge if the room is ready; however, this depends on availability. We encourage you to book an additional night before your arrival date to guarantee early check-in.

Can I arrange for a late check-out?

Late check-out is subject to availability. Please enquire at Reception on the day of departure.

Where is check-in for Sloane Place?

Check-in at Sloane Place reception is from 7:15 am until 10:45 pm at 60 Lower Sloane St, SW1W 8BP. After 10:45 pm, check-in is at The Sloane Club, 52 Lower Sloane Street, Chelsea, SW1W 8BS, located next door to Sloane Place.

Can I check in online?

Yes, we encourage guests to check in online to limit social contact and reduce time at check-in. You will still need to come to Reception to collect your keys.

Can I check out online?

Yes, if you registered your personal email address with Reception. You will receive an email the day before departure to review your bill and pay any outstanding balance. You can also select your departure time for Reception to check you out.

Do you have Express check-out?

Yes, we encourage guests to use Express check-out to avoid passing by Reception. Your bill will be sent the day before departure. If correct, no action is needed; otherwise, call Reception. You can also leave your keys in the room upon departure.

Can I store my luggage if the room is not ready? Is there any charge for it?

Yes, storage is complimentary for all arrivals.

Can I store my bags after check-out? Is there a charge for it?

Yes, it is free on the day of departure, but we do not accept overnight storage.

Do you have a car company that can pick us up from the airport?

We work with “Cromwell Cars.” Concierge can book a car for airport or Sloane Place pick-up. Prices depend on the airport, passengers, and luggage. Enquire at

Why do I have to provide my credit/debit card upon arrival, if I have already checked in online?

To verify the cardholder’s identity and pre-authorise the card for £1 via chip and pin to cover accommodation charges and incidental costs. No cash is accepted.

Is my ID/passport required upon check-in?

    • EU Residents: A national ID card, Passport, or EU driver’s licence is required.
    • Non-UK & Non-EU Residents: Only a Passport is accepted as valid photo-ID.

What is the cost for a cot or an extra bed?

A cot is free for children up to 2 years old, and an extra bed is £50.00 per night.

Do you have a car park? What is the price and location?

We are affiliated with “Parking Professionals” in Cheltenham Terrace. Contact for updated prices.

Am I allowed to arrange for delivery from outside prior to my stay or during my stay?

Guests can arrange delivery before their stay; inform the Concierge team at

Are pets allowed?

Only dogs are allowed at a cost of £30 per dog, with guide dogs exempt. Please inform Reservations before your arrival.

Can I use the facilities at The Sloane Club during my stay in Sloane Place?

The Sloane Club facilities are private, available only to Sloane Club Members or affiliated Club members. For Membership information, contact Membership Team at

What are the nearest stations?

The nearest Tube station is Sloane Square, and the National Rail station is London Victoria Station.